Shipping policy

Shipping Policy

Order processing

Orders are processed within 3–5 business days, excluding weekends and holidays. During launches, promotions, or other busy periods, processing may take longer.

Shipping rates

Available shipping options and prices are shown at checkout. Orders are shipped in polymailers using the shipping method selected at checkout.

Delivery estimates

After your order ships, delivery is estimated to take 2–5 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or incorrect address information.

Tracking

You’ll receive a shipping confirmation email with tracking information when your order ships. Tracking may take up to 24–48 hours to update.

Address changes

Contact us as soon as possible if your shipping address is incorrect. Once an order has shipped, we may not be able to change the address.

Lost, delayed, or damaged packages

If your package is delayed, lost, or arrives damaged, contact us using the email listed in our store contact information and include your order number. We’ll help investigate the issue with the carrier.

Returns and exchanges

See our Return and refund policy for information about eligible returns and exchanges.